Terms of Service
Effective: January 01, 2026
Welcome to NuForm Counter Top Co, Inc.
Thanks for considering NuForm for your project! We've been fabricating and installing countertops and cabinets in central Illinois since the 1960s. These terms explain how we work together to create the kitchen or bathroom of your dreams.
Our Services
We specialize in:
- Quartz countertops – Silestone, LG Viatera, Cambria, MSI, Daltile, Env, Pental
- Solid surface – Corian, Staron, LG Hi‑Macs, Bellavati
- Laminate counters – Formica, Wilsonart, Pionite, Nevamar, Arborite
- Butcherblock – Quality maple, cut to order
- Cabinets – NorthPoint solid wood cabinets and custom laminate casework
How the Process Works
Step 1: Get a Quote
Fill out our contact form or call us at (815) 692-4311. We'll discuss your project and provide a ballpark estimate. For accurate pricing, we'll schedule a free consultation to measure your space.
Step 2: Consultation & Design
We'll visit your home (or you can visit our showroom at 218 W Locust St in Fairbury) to:
- Take precise measurements
- Help you choose materials and colors
- Discuss your timeline and budget
- Provide a detailed written quote
Important: Quotes are valid for 30 days. Material prices can change, so we recommend moving forward within that window.
Step 3: Contract & Deposit
Once you're ready to proceed:
- We'll prepare a contract with all project details
- A 50% deposit is required before this agreement becomes binding and any fabrication begins
- We'll order your countertops or cabinets
Important: Special orders containing custom materials are NOT CANCELABLE or RETURNABLE once materials are ordered.
Step 4: Template Appointment
You must be present when we make the template. This is critical because:
- We'll finalize all measurements and details
- We'll discuss seam placement and layout (seam locations are at the discretion of NuForm)
- Any questions will be addressed at this time
- No changes can be made once the template is finalized and approved
Step 5: Fabrication
Most tops are custom fabricated, and remnants from all selections belong to NuForm.
Step 6: Installation
You must be present on installation day. Installation typically takes 1–2 days depending on project size.
Step 7: Final Payment
The final payment is due upon completion of delivery. We accept cash, check, or credit card (small processing fee applies to cards).
Pricing & Estimates
Important: All prices are ESTIMATES based on drawings provided. The FINAL PRICE is determined from the actual template.
After the final template is complete, any discrepancies between the contract and actual measurements will be reviewed for credit and/or additional charges.
- All prices are per square foot plus installation
- Edge profiles, backsplashes, and sink cutouts may have additional charges
- Prices include standard installation (we'll discuss any special requirements)
- Sales tax applies to all Illinois projects
- Late payments may incur 1.5% monthly interest
What We Need From You
To ensure a smooth project, please:
- Be present for template and installation: Required for both appointments
- Clear the area: Remove items from countertops and cabinets before we arrive
- Provide access: Make sure we can get to the work area with our tools and materials
- Check your cabinets: They must be level and sturdy enough to support new countertops
- Arrange plumbing/electrical: See details below
What’s NOT Included
- NuForm does not remove or reconnect plumbing, electrical, or gas lines
- NuForm does not mount any appliances
- Removal and/or disposal of old countertops is not included
We're happy to recommend local plumbers and contractors if you need these services.
Understanding Natural Stone & Quartz
Important: Engineered and natural stone VARIES slightly in color and shade from production to production.
The random pattern of slight color variations in each slab and between slabs is NOT A DEFECT, but an inherent property of stone.
Seam Placement & Design Decisions
Placement of seams, reveal at backsplash ends, and veining is at the DISCRETION of NuForm. Your input is welcome and we will try to accommodate where possible.
Cancellations & Changes
Before Materials Are Ordered
Cancellations are accepted with a 30% restocking fee plus return shipping charges. We understand plans change!
After Materials Are Ordered
Special orders containing custom materials are NOT CANCELABLE or RETURNABLE. You'll be responsible for the full contract amount.
Design Changes
Small changes are usually fine before the template is finalized. No changes can be made after approval.
Our Warranty
Installation Workmanship – 1 Year
We stand behind our work. If there's a problem with our installation (seams, edges, mounting), we'll fix it within the first year.
What’s NOT Covered
- Chips or cracks from dropping heavy objects
- Damage from improper cleaning or chemicals
- Variations in stone patterns or color
- Issues from settling or movement of your home
- Damage from others or after‑market modifications
Material Warranties
Your countertop material comes with the manufacturer's warranty. We'll help file claims, but final decisions rest with the manufacturer.
Payment Terms
- Deposit: 50% due before fabrication begins
- Balance: Due upon completion
- Accepted Methods: Cash, check, credit card (fees may apply)
- Late Payments: 1.5% interest per month on overdue balances
Disputes
We've been in business over 60 years because we treat customers right. If there's ever a problem:
- Call us first: (815) 692‑4311 and let's work it out.
- Mediation if unresolved.
- Binding arbitration in Livingston County, Illinois, if needed.
All agreements are governed by Illinois law.
Contact Us
NuForm Counter Top Company Inc.
218 W Locust St, Fairbury, IL 61739
Phone:
Email:
Hours: Mon–Thur 7 AM–5 PM (Closed 12–1)