Privacy Policy

Effective: January 01, 2026

Our Promise to You

At NuForm Counter Top Company, we've been serving families in central Illinois for over 60 years. Your trust matters to us. This privacy policy explains how we handle your information when you visit our website or work with us on your countertop or cabinet project.

What Information We Collect

When You Request a Quote

When you fill out our contact form or call us, we collect:

• Your name, email, and phone number
• Details about your project (kitchen remodel, bathroom update, etc.)
• Your address (so we can schedule a consultation)

When You Visit Our Website

Like most websites, we automatically collect basic technical information:

• Your IP address and browser type
• Which pages you visit (helps us know what products interest you)
• How you found us (Google search, Facebook, etc.)

How We Use Your Information

We use your information to:

• Provide quotes: We'll call or email you back with pricing for your project
• Schedule consultations: Set up times to visit your home and take measurements
• Complete your project: Order materials, schedule installation, send invoices
• Stay in touch: Send occasional updates about new products or special pricing (you can opt out anytime)
• Improve our service: Understand what customers are looking for

Who We Share Information With

We don't sell your information. Period.

We only share your information when necessary:

• Formspree: Our contact form service (they handle form submissions securely)
• Email provider: So we can respond to your inquiries
• Payment processor: If you pay by credit card (they handle transactions securely)
• Legal requirements: If required by law (very rare)

How Long We Keep Your Information

• Active customers: We keep project details for 7 years (for warranty and tax purposes)
• Quote requests: We keep contact info for 2 years in case you decide to move forward later
• Website analytics: Automatically deleted after 26 months

Cookies

Our website uses minimal cookies to:

• Remember if you've visited before
• Track which pages are most popular
• Make the site work properly

You can disable cookies in your browser, but some features may not work as well.

Your Rights

You can:

• See your information: Call us and we'll tell you what we have on file
• Update your information: Let us know if your phone or email changes
• Delete your information: We'll remove it (except what we legally must keep for taxes)
• Opt out of emails: Click "unsubscribe" or just let us know

Security

We protect your information with:

• Secure HTTPS encryption on our website
• Password-protected systems
• Limited employee access to customer data

While we take security seriously, no online system is 100% secure. We do our best to protect your information.

Children's Privacy

Our services are for adults planning home renovations. We don't knowingly collect information from anyone under 18.

California Residents (CCPA)

If you're in California, you have additional rights under state law. Contact us to request information about what data we've collected or to request deletion.

Changes to This Policy

We may update this policy occasionally. We'll post the new version here with an updated date. If we make major changes, we'll let our customers know.

Questions?

If you have questions about privacy or how we handle your information, we're happy to talk:

Call us: (815) 692-4311
Email: office@nuformcounter.com
Visit: 218 W Locust St, Fairbury, IL 61739
Hours: Monday–Thursday, 7am–5pm (closed 12–1pm for lunch)